1. Overview
At Durum Delight, we strive to ensure our customers are satisfied with their purchases. If you are not entirely satisfied with your product, we are here to help. This policy outlines the terms and conditions under which you can return items and receive a refund.
2. Return Eligibility
Condition of Item: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Proof of Purchase: A receipt or proof of purchase is required to complete your return.
3. Return Process Contact Us: To initiate a return, please contact our customer service team at durumdelight.com@gmail.com within 7 days of receiving your order. Refund will be initiated and will be reflected within 6-7 working days in customer’s account.
Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
4. Refund Process Inspection: Upon receiving your returned item, we will inspect it to ensure it meets the return eligibility criteria.
Approval: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Partial Refunds: In some cases, only partial refunds are granted (e.g., if the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error).
5. Non-Returnable Items Certain items cannot be returned, including:
- Perishable goods such as food, flowers, newspapers, or magazines.
- Downloadable software products.
- Some health and personal care items.
- Gift cards. Customized or personalized products.
6. Exchanges If you received a defective or damaged item, please contact us at durumdelight.com@gmail.com to arrange for an exchange. We will cover the shipping costs for the replacement item.
7. Refunds for Sale Items Only regular-priced items may be refunded. add these food item, so provide refund only for expire products that to withing 3-4 working days after the order is delivered.
8. Late or Missing Refunds
- Processing Time: It may take some time before your refund is officially posted by your bank or credit card company.
- Contact Us: If you have not received your refund after a reasonable period, please contact us at durumdelight.com@gmail.com.
9. International Returns For international returns, please contact us at durumdelight.com@gmail.com for instructions. International return shipping costs are the responsibility of the customer and are non-refundable.
10. Contact Information For any questions regarding returns or refunds, please contact our customer service team:
Email: durumdelight.com@gmail.com
Phone: 756633789
Address: Indore (MP), India
11. Updates to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice. Any changes will be posted on this page. Please review this policy periodically for updates.
